In the last couple of months I’ve seen a number of posts on various blogs about the architectural process, or the value of an architects services, or why you need an architect, etc. All of these posts stem from the same basic principle – convincing potential clients that we are valuable and that our services are in your best interest to ensure a sound investment in your building project.
So, I felt like I should take some time and walk through my own process. And, as luck would have it, I just signed a new client that has hired me to design a new home in the Hot Springs area of Arkansas near the Ouachita Mountains. And that is where any architect’s process starts – with a client who needs your help. I won’t bore you with all the reasons you should hire an architect and how it adds value to your project and saves money during construction, etc etc. We’re already there. We’ve got a contract.
But what does it take to get to a contract? What are the steps you and your architect should go through to learning if this is going to be a good relationship or not? For me, there are three things, or three steps, that I go through with a potential client to determine if we’re a good fit.
1. Initial Meeting
Just like a first date, you’ll know within the first 15 minutes of your initial meeting whether or not there will be a second date…er uh, meeting. In that first meeting I ask my clients a good deal of questions. Some of them may or may not have anything to do with their project, though project specific questions are important. Ultimately, I want to get a feel for who these people are, how they live, what their day to day life is like (young or grown children, newly weds, party animals), what they do for work (do they work from home or commute?), are they outdoor types or more cerebral. Basic first date chit chat.
If all goes well and they haven’t pushed/thrown me out the door, I try to schedule a second meeting to discuss their project more in depth.
2. Project Meeting:
Things like total budget, contractors, renovation/construction experiences in the past, etc will all come up. And, if new construction, I like to visit the site and get a feel for the land, scope out possible building sites, drive access, utilities, and anything that may influence the work and/or require additional fees that may need to be considered.
3. Project Proposal/Contract:
Once that is done it’s time to sit down and review the Client’s wants, needs and desires in relation to the budget in order to generate a preliminary building program and calculate a proposed fee. The building program and fee should be centered around a well-defined scope of work. For small projects, or projects with limited fees I will even list in my proposal and contract what drawings/services I will and will not provide. It’s imperative that you manage expectations from the very beginning and put in writing exactly what you will do as part of your fee and what will be considered an additional service. Otherwise you end up doing anything and everything under the sun. Trust me. I know.
If you’ve done your job right, if you’ve represented yourself well to the Client, then #3 is the beginning of what should be a fun and exciting relationship that can last longer than the design and construction schedule. If you start by taking care of your clients before they’re clients the rest of the project is a relative breeze.
Stay tuned for Part Two.
Can I say I stumbled across your blog in an effort to be well informed going into a new build ( hopefully a shipping container build). You have just helped me so much and this post came in mid conversation with my partner on just this topic. Thank you.
That’s excellent! Thank you. And if I can help on the container project please let me know. I would be happy to help.
It’s always interesting to see the process everyone has for connecting with clients. My firm agrees 100% that it is invaluable to build a relationship with the client instead of simply signing papers. I like the idea of viewing it as a ‘first date.’ I haven’t heard of that before.