Walking down the street, you encounter a folded piece of paper on the sidewalk. You pick it up and read it and immediately, your life has changed. Describe this experience.
Truly exceptional clients do not come along every day. There are challenges to overcome with each new client, with each new project and with each step along the way through construction. What ultimately determines the success of a project is your ability to manage all the players. But every great once in a while you come across a client that is a true pleasure to work with. This is a story about one such client.
Walking down the street, muttering to myself how miserable that last project was, “my God I don’t ever want another client like that – never satisfied, constantly making changes even during construction, and no, it’s not ok to change your mind on the wall color AGAIN once the contractor has finished the punch list and final payment is due…”. I look up and marvel at the beautiful historic buildings in the city. I wonder briefly if those architects had to deal with similar issues….most likely. A carefully folded piece of paper sitting neatly on a storefront window ledge catches my eye. “That’s odd.”
I walk over and pick it up, thinking to myself only after the fact “this could be covered in snot….or worse – whatever, lets see what it is.” I unfold the heavy paper – it feels like a cotton stationary. Written on the inside, in a careful and precise block script are the words:
“Hello. You’re my new architect. I’m across the street at the coffee shop. Come find me and lets talk about the project that will change our lives.”
I think to myself, “this guy/gal is obviously a crack-pot. I must meet them at once.” I head over to the coffee shop. I walk in the door and scan the room with no idea what or who I’m looking for. I’ve still got the paper in my hand as I scan over to a small table halfway down and off to the side. A man is sitting there, about middle aged, a little gray starting to show, but otherwise youthful, in shape and dressed casually in jeans, loafers, a button down and a pair of Ray Bans lying next to his black coffee. I like this man already.
He looks up and sees the paper in my hands. He smiles and waves me over. I smile back and head that way. I reach the table, he stands and offers his hand. We exchange a firm handshake as I say “Good morning. I’m Jeremiah, you’re architect.” He smiles and laughs, “Yes, indeed you are. I’m Alexander. Coffee?”
“Yes, indeed.” I look up at the barista, “black with two sugars, please.”
“You must think this a little strange”, he says. “Oh, more than a little”, I say with a smile. “But I’m in a unique position where a life changing project would be incredibly welcome.”
“That’s good to hear”, he says, “because that’s exactly the kind of project I have in mind.”
He begins to tell me about his project. It sounds too good to be true. It sounds wonderful. I try hard to contain my enthusiasm (I’d really like to hug this man) until he’s finished. I interject a few questions here and there when it’s appropriate, probing mostly to find out if this man escaped from some local nut house (he can’t possibly be playing with a full deck).
Near the end of the conversation we discuss his budget, which is incredibly reasonable for what he’s described. We talk about a percentage fee, which he feels is perfect for his needs and even understands that costs may come in higher which would increase the fee. It’s all still sounding too good to be true, and I’m thinking “at least I got free coffee out of the deal”. Just then he asks about retainer to which I answer my standard (this is usually where the conversations with client’s ends), and he takes out his check book and hands me the retainer right there.
“Lets get started right away” he says “and please send me your contract as soon as you can.” He hands me a card with his contact info and we go on our way. I stand like a statue, stunned, bewildered, wondering if I’m being filmed right now. I look down at the card he handed me. It’s nothing terribly special – white card, black type, clean and simple font. His position and industry aren’t terribly special either. By all accounts this guy is your “Average Joe”, but he GETS IT. He understands the value and the need for an Architect – not just the service but the end product as well, which will be his home.
Over the next few months we collaborate on the design, sometimes effortlessly and sometimes it might seem we’re carving off each other’s flesh with a spoon. But always it comes back to the initial project goals. Early in the process the contractor was brought in to join our little menagerie of collaboration. The final, refined design was bid successfully and construction began. Securing a good relationship between the three of us, Owner, Architect and Contractor, early was key to the ultimate success.
At the end of the project, some 18 months later, I sat down to a glass of wine with Alexander and I asked him “So, did this project change your life?”
He seemed to think about it for a second and a smile came to his face and he said “You know, I can honestly say, my life won’t ever be the same. Thank you for all your help.”
I smiled back, “The feeling is mutual, my friend.”
This story is a complete fiction. I have not had a client like Alexander yet, but I’m still young enough to be hopeful and diligent enough to try and educate my potential clients enough to make them like Alexander – appreciative and aware of the value not only of the services of an Architect, but the value of the final product as well, which is their building – whether that building be a home, a garage, commercial office space, pizzeria, deli, bathroom, outhouse or chicken coop. In the end we all want the same thing – a good and successful building.
Some great story telling, excellent read!
Thanks! This was one of the more entertaining posts to write. Which is why it took almost a week to post. 😛
Thanks, Lee! 🙂